define('DISABLE_WP_CRON', true);
{"id":6104,"date":"2022-03-18T16:29:35","date_gmt":"2022-03-18T16:29:35","guid":{"rendered":"https:\/\/green-loop.com\/?page_id=6104"},"modified":"2026-02-20T15:43:52","modified_gmt":"2026-02-20T20:43:52","slug":"buzon-de-sugerencias","status":"publish","type":"page","link":"https:\/\/green-loop.com\/esp\/buzon-de-sugerencias\/","title":{"rendered":"Buz\u00f3n de sugerencias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6104\" class=\"elementor elementor-6104\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bef1cdf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bef1cdf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69e56b6\" data-id=\"69e56b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc9ce7 elementor-widget elementor-widget-heading\" data-id=\"5bc9ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A\u00f1ade aqu\u00ed tu texto de cabecera<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6096c31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6096c31\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb54f8c\" data-id=\"cb54f8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7975a00 elementor-widget elementor-widget-shortcode\" data-id=\"7975a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-9760 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-9760\" data-uid=\"6a01eca23a570\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-9760\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-9760 forminator-design--flat  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"9760\"\n\t\t\t\t\n\t\t\t\tdata-design=\"flat\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"6a01eca23a570\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12 \"><div class=\"forminator-field\"><h2 class=\"forminator-title\">FORMULARIO DE QUEJAS Y RECLAMOS<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-2\" class=\"forminator-field-section forminator-col forminator-col-12 \"><div class=\"forminator-field\"><h2 class=\"forminator-title\">\u00bfC\u00f3mo gestionamos las quejas?<\/h2><h3 class=\"forminator-subtitle\">1. Recepci\u00f3n y registro La queja ser\u00e1 registrada dentro de un plazo m\u00e1ximo de 5 d\u00edas h\u00e1biles. 2. Evaluaci\u00f3n inicial Se analizar\u00e1 si corresponde ser gestionada mediante este mecanismo. 3. Investigaci\u00f3n En caso de ser aceptada, se realizar\u00e1 una revisi\u00f3n objetiva e imparcial. 4. Respuesta y resoluci\u00f3n Se comunicar\u00e1 la resoluci\u00f3n o las acciones adoptadas, cuando corresponda. 5. Cierre El proceso se cerrar\u00e1 una vez implementadas las acciones correctivas o comunicada la decisi\u00f3n final. El plazo estimado para la gesti\u00f3n completa es de 30 a 45 d\u00edas, dependiendo de la complejidad del caso. Confidencialidad y no represalia Green Loop garantiza: \u2022 Tratamiento confidencial de toda la informaci\u00f3n recibida \u2022 Protecci\u00f3n frente a cualquier forma de represalia \u2022 Investigaci\u00f3n imparcial y responsable<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-3\" class=\"forminator-field-section forminator-col forminator-col-12 \"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Si prefiere no usar este formulario, puede escribirnos a:<\/h2><h3 class=\"forminator-subtitle\">info@green-loop.com<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-9760__field--select-1_6a01eca23a570\" id=\"forminator-form-9760__field--select-1_6a01eca23a570-label\" class=\"forminator-label\">Seleccionar<\/label><span id=\"forminator-form-9760__field--select-1_6a01eca23a570-description\" class=\"forminator-description\">(campo obligatorio \u2013 selecci\u00f3n)<\/span><select  id=\"forminator-form-9760__field--select-1_6a01eca23a570\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"1. Tipo de parte interesada\" data-search=\"false\" data-search-placeholder=\"1. Tipo de parte interesada\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-9760__field--select-1_6a01eca23a570-label\" aria-describedby=\"forminator-form-9760__field--select-1_6a01eca23a570-description\"><option value=\"\"  >1. Tipo de parte interesada<\/option><option value=\"one\"  data-calculation=\"0\">Colaborador\/a<\/option><option value=\"two\"  data-calculation=\"0\">Excolaborador\/a<\/option><option value=\"Cliente\"  data-calculation=\"0\">Cliente<\/option><option value=\"Proveedor---Contratista\"  data-calculation=\"0\">Proveedor \/ Contratista<\/option><option value=\"Comunidad---tercero\"  data-calculation=\"0\">Comunidad \/ tercero<\/option><option value=\"Otro\"  data-calculation=\"0\">Otro<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-5\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-9760__field--select-5_6a01eca23a570\" id=\"forminator-form-9760__field--select-5_6a01eca23a570-label\" class=\"forminator-label\">Seleccionar<\/label><span id=\"forminator-form-9760__field--select-5_6a01eca23a570-description\" class=\"forminator-description\">Si selecciona \u201cS\u00ed\u201d, no ser\u00e1 necesario completar los datos de contacto.<\/span><select  id=\"forminator-form-9760__field--select-5_6a01eca23a570\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-5\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"2. \u00bfDesea presentar su queja de forma an\u00f3nima?\" data-search=\"false\" data-search-placeholder=\"2. \u00bfDesea presentar su queja de forma an\u00f3nima?\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-9760__field--select-5_6a01eca23a570-label\" aria-describedby=\"forminator-form-9760__field--select-5_6a01eca23a570-description\"><option value=\"\"  >2. \u00bfDesea presentar su queja de forma an\u00f3nima?<\/option><option value=\"one\"  data-calculation=\"0\">Si<\/option><option value=\"two\"  data-calculation=\"0\">No<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-6\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-9760__field--select-6_6a01eca23a570\" id=\"forminator-form-9760__field--select-6_6a01eca23a570-label\" class=\"forminator-label\">Seleccionar<\/label><select  id=\"forminator-form-9760__field--select-6_6a01eca23a570\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-6\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"3. Datos de contacto\" data-search=\"false\" data-search-placeholder=\"3. Datos de contacto\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-9760__field--select-6_6a01eca23a570-label\"><option value=\"\"  >3. Datos de contacto<\/option><option value=\"one\"  data-calculation=\"0\">Nombre<\/option><option value=\"two\"  data-calculation=\"0\">Correo electr\u00f3nico<\/option><option value=\"Tel\u00e9fono-(opcional)\"  data-calculation=\"0\">Tel\u00e9fono<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a01eca23a570\" id=\"forminator-field-textarea-1_6a01eca23a570-label\" class=\"forminator-label\">4. Descripci\u00f3n de la queja o reclamo<\/label><span id=\"forminator-field-textarea-1_6a01eca23a570-description\" class=\"forminator-description\">Por favor describa la situaci\u00f3n, indicando fechas, personas o proyectos involucrados, si corresponde.<\/span><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a01eca23a570\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" aria-describedby=\"forminator-field-textarea-1_6a01eca23a570-description\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-8\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-9760__field--select-8_6a01eca23a570\" id=\"forminator-form-9760__field--select-8_6a01eca23a570-label\" class=\"forminator-label\">Seleccionar<\/label><select  id=\"forminator-form-9760__field--select-8_6a01eca23a570\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-8\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"5. Tipo de impacto relacionado\" data-search=\"false\" data-search-placeholder=\"5. Tipo de impacto relacionado\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-9760__field--select-8_6a01eca23a570-label\"><option value=\"\"  >5. Tipo de impacto relacionado<\/option><option value=\"one\"  data-calculation=\"0\">\u00c9tico<\/option><option value=\"two\"  data-calculation=\"0\">Ambiental<\/option><option value=\"Tel\u00e9fono-(opcional)\"  data-calculation=\"0\">Social<\/option><option value=\"Laboral\"  data-calculation=\"0\">Laboral<\/option><option value=\"Derechos-humanos\"  data-calculation=\"0\">Derechos humanos<\/option><option value=\"Otro\"  data-calculation=\"0\">Otro<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-7\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-9760__field--select-7_6a01eca23a570\" id=\"forminator-form-9760__field--select-7_6a01eca23a570-label\" class=\"forminator-label\">Seleccionar<\/label><select  id=\"forminator-form-9760__field--select-7_6a01eca23a570\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-7\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"6. \u00bfDesea recibir informaci\u00f3n sobre el avance del proceso?\" data-search=\"false\" data-search-placeholder=\"6. \u00bfDesea recibir informaci\u00f3n sobre el avance del proceso?\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-9760__field--select-7_6a01eca23a570-label\"><option value=\"\"  >6. \u00bfDesea recibir informaci\u00f3n sobre el avance del proceso?<\/option><option value=\"one\"  data-calculation=\"0\">Si<\/option><option value=\"two\"  data-calculation=\"0\">No<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_6a01eca23a570\" id=\"forminator-field-consent-1_6a01eca23a570-label\" class=\"forminator-label\">7. Consentimiento y declaraci\u00f3n <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6a01eca23a570__label\" class=\"forminator-checkbox forminator-consent\" aria-labelledby=\"forminator-field-consent-1_6a01eca23a570-label\" aria-hidden=\"true\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6a01eca23a570\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6a01eca23a570-label\" aria-describedby=\"forminator-field-consent-1_6a01eca23a570__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_6a01eca23a570__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>Declaro que la informaci\u00f3n proporcionada es verdadera seg\u00fan mi leal saber y entender y que presento esta queja de buena fe.<\/p><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Enviar<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"651d381847\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/esp\/wp-json\/wp\/v2\/pages\/6104\" \/><input type=\"hidden\" name=\"form_id\" value=\"9760\"><input type=\"hidden\" name=\"page_id\" value=\"6104\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/green-loop.com\/esp\/buzon-de-sugerencias\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47616ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47616ba\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3fcac8\" data-id=\"e3fcac8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6005a94 elementor-widget elementor-widget-button\" data-id=\"6005a94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/green-loop.com\/eng\/wp-content\/uploads\/2026\/02\/Una-politica-de-proteccion-al-denunciante.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pol\u00edtica de protecci\u00f3n al denunciante<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A\u00f1ade aqu\u00ed tu texto de cabecera Pol\u00edtica de protecci\u00f3n al denunciante<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-6104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/pages\/6104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/comments?post=6104"}],"version-history":[{"count":23,"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/pages\/6104\/revisions"}],"predecessor-version":[{"id":9767,"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/pages\/6104\/revisions\/9767"}],"wp:attachment":[{"href":"https:\/\/green-loop.com\/esp\/wp-json\/wp\/v2\/media?parent=6104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}