Integrity & Grievance Channel

Your voice matters. We are committed to listening, learning, and taking responsible action.


At Green Loop, we are committed to acting with integrity, transparency, and respect for all stakeholders.
This channel allows employees, former employees, clients, suppliers, contractors, community members, and third parties to report concerns, complaints, or grievances in a safe and confidential manner.

How do we handle complaints?

1. Receipt and Registration

Your complaint will be received and logged within a maximum of 5 business days.

2. Initial Review

We will assess whether the matter falls within the scope of this grievance mechanism.

3. Investigation

If applicable, an objective, confidential, and impartial review will be conducted.

4. Response and Resolution

When appropriate, we will communicate the outcome, proposed actions, or resolution steps.

5. Closure

The case will be closed once corrective actions have been implemented or the final decision has been communicated.

Estimated resolution timeframe:
Typically between 30 and 45 calendar days, depending on the complexity of the case.

Form

Complaints & Grievances Form

Confidentiality and Non-retaliation

Green Loop guarantees:

  • Confidential handling of all information received
  • Protection against retaliation for reports made in good faith
  • An impartial and responsible review process

If you prefer not to use this form, you may also contact us at:
info@green-loop.com